Company information and documents

1. Company contact

DONGHWA CO., LTD — Tax code: 3700685844. Office: No. 21, Street No. 16, Lot M6, The Symphony Midtown Phu My Hung, Tan My Ward, Ho Chi Minh City. Telephone: +84 28 2253 7778.

2. Guides and documents

Care information is available in the library and documentation supplied with products. For invoices, product records or business-purchasing documents, specify the product code and purpose so suitable available documents can be provided.

3. Applicable information

These policy articles provide information before purchase. Check order confirmations and individual agreements against the actual product. Contact us before payment if information differs or needs clarification.

4. Brand information and document scope

Dong Hwa Essential is the brand presented on the website; JIN TUCBEGHI cookware is shown alongside the collections. Distinguish series names, product codes and specifications when requesting documents to avoid receiving information for another item.

The office address is not automatically a return-goods address. Before visiting, delivering goods or posting physical records, call to confirm the team, location and suitable time.

5. Documents you may request

Depending on your needs and records available for the specific product, you may request specifications, use and care instructions, quotations, invoicing information or business-purchasing documents. For origin, testing or certification records, specify the exact product and intended purpose so availability can be checked.

Product photographs, brand names or website badges are not substitutes for certification of a specific item. Use a document only within its stated scope and product coverage.

6. Requesting documentation

Prepare a contact name, organisation if relevant, phone number, product codes, quantities or order reference, document type and desired date. For business procurement, supply the buyer’s document checklist for item-by-item review.

Dong Hwa needs to check availability and disclosure before confirming. A saved website request is not a commitment to provide documents by a specific date. Sharing records containing partner information requires discussion of the permitted scope.

7. Checking versions and keeping records

Check the product name, code, size, date or version where provided, and issuer. If the document differs from the item being ordered, clarify it before relying on it for purchasing or internal records.

Keep quotations, confirmations, payment and delivery evidence and relevant instructions. Retain agreed updates as well so both parties can refer to them. Do not alter documents issued by another party.