Privacy policy

1. Information and purposes

Orders and enquiries may include your name, phone number, email, delivery address, message and relevant photographs. Provide only what is needed for advice, order confirmation, delivery and resolving your request. Do not send passwords, OTPs or card details in messages.

2. Data on your device

The website stores language preferences, cart, favourites and some form entries in your browser. You can remove these through your browser’s site-data settings. Clearing data may remove your cart and saved entries; avoid entering personal information on shared devices.

3. Disclosure and retention

Information supplied directly to Dong Hwa is used for your request. Where delivery or payment reconciliation is needed, relevant information is provided to the service handling that task. Retention depends on the processing purpose and applicable recordkeeping obligations; contact us about a specific record.

4. Requests about personal information

Contact us to request access, correction or deletion, or withdraw consent for consent-based processing. Identity verification may be needed, and any applicable retention obligation or restriction will be explained. Call +84 28 2253 7778.

5. Information needed for each request

For advice before purchase, provide contact details and a product code or intended use. Delivery also requires the recipient’s name, phone number and full address. A complaint requires an order reference or proof of purchase and a description of the issue. If ordering for someone else, make sure they know and agree that you are providing their information.

Photographs should focus on the product, labels, packaging and damage. Hide account numbers, unrelated people’s information and unnecessary private content. Do not send identity documents unless the purpose and use have been clearly explained.

6. Browser storage and staff receipt

Browser-saved carts, favourites and entries belong to the device you are using. They may not be available in another browser, private browsing or after clearing site data. A saved-form notification does not mean staff have received and confirmed your request.

To confirm a request has reached the responsible team, call the official number with the relevant details. Clearing browser data does not replace a request concerning information you supplied directly to the company.

7. Making an access, correction or deletion request

State what information you want to access or change, when and through which channel you provided it, and how you can be contacted. There is no need to resend a full record to correct one item. For example, provide the order reference and new address to check whether an undelivered order can be updated.

Verification may be necessary to prevent someone else accessing or changing your information. If information must be retained under an applicable obligation or for an unresolved transaction, you should receive an explanation of what can be processed now and what cannot yet be deleted.

8. Safe communication and external links

Do not share a device displaying order information with strangers. After using a public computer, clear site data and downloaded documents. If you suspect misuse of your information in a Dong Hwa transaction, contact us promptly with the timing and signs of unusual activity.

Information entered on social networks or external services linked from this website is subject to those services’ policies. Verify the account and avoid sharing sensitive information in public comments.